Frequently Asked Questions
Does iCombine integrate with other software solutions?
We’re currently developing a REST-API. It will allow you to connect iCombine to other solutions, like your task management or time tracking tools. Furthermore, we plan to introduce a Zapier integration this year.
How can I customize iCombine?
You can create your own skill structure within our software and adjust it at any time. Also, you can define individual working hours for your people or create and assign time templates. Custom attributes and visibility options can be set on projects to adjust iCombine to your needs. Please get in touch if you have any special requirements: email@example.com
What happens after the trial phase?
You will not be able to sign in after the test phase expired. If you decide to switch to a paid plan within the 30-days test phase, you can continue to sign in and also use the data created by account members during the test phase.
What is your cancellation policy?
You can cancel your subscription at the end of your monthly or annual billing cycle. If you cancel your subscription within your first 14 days of usage, you get a full refund of your payment. After that, a cancellation will prevent the automatic renewal and further charges to your credit card. Please read our terms and conditions for details.
Are there any setup fees?
No, there are no setup fees or hidden charges. Setting up our software includes a one-hour set-up call with the support team. In case you need more resources, special support, training or consulting, please get in touch with firstname.lastname@example.org for an individual offer.
What if I exceed my plan limits?
If you want to manage more people with iCombine, you can increase the number of users in your subscription at any time. The difference will be invoiced from the day of the change. If you want to manage fewer people with iCombine, you can reduce the number of users in your subscription for the next possible renewal period. Please get in touch with our support for more details: email@example.com
Can I get a trial phase?
Yes, your organization can get a one-time test for 30 days. A maximum of 50 people can sign in during that phase and experience our software. There are a few restrictions, such as limited skill reports.
What kind of contract does iCombine offer?
What kind of payment does iCombine accept?
We accept all major credit and debit cards. If you can not pay using a credit card, please contact firstname.lastname@example.org for alternative options.